puji 9 Privacy Policy

puji 9 is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the puji 9 website, mobile application, and all other digital services. By using our services, you are considered to have agreed to the terms described in this Policy.

The purpose of this Policy is to clearly inform you about what data we collect, why we collect it, how we use it, and what rights you have over your data. puji 9 believes that transparency and accountability are the foundation of a lasting, trustworthy relationship. To learn more about our services, you can visit our About Us page.

This Policy may be updated from time to time. If changes are made, the date of the latest update will be shown on this page. We recommend reviewing this page regularly.

2.1 Registration and Account Information

We collect the information you provide when opening an account on puji 9. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Address and country of residence
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

During deposits and withdrawals, we record transaction-related information. This includes payment method details (such as bKash, Nagad, Rocket, or bank transfer), transaction amount, date, and time. We do not store full payment card numbers or other sensitive account information.

2.3 Device and Technical Information

When you use the puji 9 platform, some technical information is collected automatically:

• IP address and device type
• Operating system and browser information
• Login time, session duration, and page visit logs
• Data from cookies and similar tracking technologies
• Referrer URL (the page you came from)

2.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we store information about bets, win/loss history, gaming session duration, and preferred game types.

puji 9 uses collected data for the following purposes:

• Account Management: To complete registration, login, password recovery, and account verification processes.
• Transaction Processing: To ensure secure financial transactions for accepting deposits and processing withdrawals.
• Customer Support: To help resolve your questions and complaints, through 24/7 live chat and email support.
• Security and Fraud Prevention: To detect suspicious activity and maintain platform security.
• Responsible Gaming: To take necessary steps to protect users from excessive gaming.
• Marketing and Communications: To send promotional information where applicable — however, you may withdraw this consent at any time.
• Legal Compliance: To maintain records required under applicable laws and regulations.

We do not use your data for any purpose beyond what is stated on our Terms and Conditions page.

4.1 What Are Cookies

Cookies are small text files stored in your browser or on your device. puji 9 uses cookies to improve platform functionality, remember your preferences, and personalise the user experience.

4.2 Types of Cookies

• Essential Cookies: Required for the basic operation of the site. Without these, the site will not function properly.
• Functional Cookies: Remember your language preference, login state, and other settings.
• Analytics Cookies: Used to understand how many users visit the site and which pages are viewed most.
• Marketing Cookies: Used to display relevant promotional content based on your interests.

4.3 Cookie Control

You can block or delete cookies through your browser settings. However, disabling certain essential cookies may limit some features of the site.

puji 9 does not sell your personal data to any third party. However, data may be shared in the following limited circumstances:

• Service Provider Partners: With trusted companies that support core operations such as payment processing (bKash, Nagad, Rocket, bank), technology services, or customer support — only the minimum necessary data, and under strict confidentiality agreements.
• Game Software Providers: There may be technical integrations with game studios such as Evolution, Pragmatic Play, PG Soft, or JILI for the purpose of delivering gaming services.
• Legal Obligations: We may be required to disclose information in response to court orders, government investigations, or other legal requirements.
• Fraud Prevention: If serious suspicious activity is detected, information may be shared with the relevant authorities.

Your data is not transferred to third parties for any commercial purpose outside this list.

6.1 Technical Safeguards

puji 9 uses industry-standard technology to protect your personal data. All data exchanged between your browser and our servers is encrypted via SSL (Secure Socket Layer) encryption. Sensitive data such as passwords is stored using hashing.

6.2 Access Controls

Access to your data is restricted to staff members who require it for their work. All staff are required to follow strict confidentiality policies and receive regular training on data protection.

6.3 Security Incidents

In the event of a security breach, we will notify affected users as quickly as possible and take immediate steps to minimise harm. However, no method of transmitting or storing data over the internet is entirely free from risk — this is a technical reality.

puji 9 retains your data only for as long as it is necessary. Generally:

• Data for active accounts is kept for as long as the account remains open.
• Financial transaction records must be kept for a defined period after account closure due to legal obligations.
• Marketing-related data stops being used as soon as you withdraw your consent.
• Technical logs are generally kept for a limited period.

Upon receiving an account deletion request, we will delete data not subject to legal obligations within a reasonable time.

As a registered user of puji 9, you have the following rights:

• Right to Access: You may request to know what data we hold about you.
• Right to Correction: You may request correction of any inaccurate data we hold about you.
• Right to Deletion: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be limited.
• Right to Opt Out of Marketing: You may stop receiving marketing emails or messages at any time.
• Right to Complain: If you are not satisfied with how your data is handled, you may raise a complaint with our support team.

To exercise these rights, please contact us through the details listed below. puji 9 is committed to responsible gaming — to learn more, visit our Responsible Gaming Guidelines.

All puji 9 services are strictly for users aged 21 and above. We do not knowingly collect data from anyone under the age of 21. Age verification is carried out at the time of account registration.

If evidence is found that a minor has registered by mistake, that account will be closed immediately and the associated data will be deleted.

The puji 9 platform may occasionally contain links to third-party websites. These external sites have their own privacy policies, for which puji 9 is not responsible. You are advised to read the privacy policy of any external site before visiting it.

puji 9 reserves the right to change this Privacy Policy at any time. If significant changes are made, we will notify you by email or through an in-platform notice. Continued use of the service after changes have been made will be considered as your acceptance of the updated policy.

For more details on our service terms and rules, please read the Terms and Conditions page. Our FAQ section may also be helpful for any questions you have.