For ages 21+

puji 9 Responsible Gaming —
Stay in control

Gaming is truly enjoyable only when played within your own budget and time limits. puji 9 believes every player has the right to stay informed and protected.

21+ age requirement is mandatory
Self-exclusion option
24/7 support
Set deposit limits

Why responsible gaming matters

Sports betting and casino games can be a source of entertainment, but they should always be played for fun — not as a reliable way to earn money. At puji 9, we want every member to play with awareness and within their own means.

Every bet is a decision. If you keep in mind that there is always a chance of losing, the game stays enjoyable rather than stressful. Reading our Terms and Conditions will show you how we prioritise player protection.

If a member ever feels that gaming is getting out of their control, contact our 24/7 live chat or email right away — we are ready to help in Bangla. To learn more about us, visit our About Us page.

21+

Age requirement is mandatory

To register and play on puji 9, you must be 21 years of age or older. Creating or using an account by anyone under 21 is strictly prohibited. We ask guardians to keep their devices and accounts out of reach of children and teenagers.

Control tools

puji 9 gives you the ability to manage your own gaming experience. Contact our support team to set any of the limits below.

Deposit limit

Set a maximum deposit amount per day, week, or month. Once a limit is set, it takes effect immediately.

Personal budget

Session time limit

Specify how long you want to play in one sitting. When the set time is up, the system will remind you to take a break.

Time management

Voluntary break

You can temporarily suspend your account for anywhere from one week to several months. No bets can be placed during the break.

Cooling off

Self-Exclusion

You can request self-exclusion for a complete long-term block. This is an important protective measure that, once activated, is difficult to reverse.

Long-term protection

Loss limit

Set the maximum amount you are willing to lose in a single session or in one day. Once that limit is reached, the account will automatically stop you.

Loss protection

Betting history review

You can view your deposit, withdrawal, and betting history at any time. Understand your own patterns and make informed decisions.

Transparency

Warning signs — when to stop

Problem gambling usually develops gradually, not all at once. Be alert if you notice the following signs in yourself or someone close to you.

Chasing losses with bigger bets

Continuously placing larger bets to recover losses is a warning sign. This behaviour makes the situation worse.

Betting with money you need

Using money meant for rent, food, or bills for betting means a line has been crossed.

Impact on sleep and daily life

Losing sleep thinking about gaming, being unable to concentrate at work, or drifting away from family.

Hiding from family

A tendency to keep how much you are betting or losing secret from family or friends.

Restlessness when not playing

Feeling angry, restless, or upset when unable to play can be a sign of dependency.

Breaking the resolve to stop

Repeatedly saying "this is the last time" yet being unable to stop — seek help to break this cycle.

Where to get support

Acknowledging a problem takes courage. Asking for help is not a weakness — it is the right step for yourself and your family. You can get support through any of the channels below. Our FAQ page also has information on responsible gaming.

puji 9 live chat support

Our support team is available 24 hours a day, seven days a week via live chat in both Bangla and English. You can request self-exclusion or limit-setting here.

24/7

Contact by email

Send an email describing your situation to [email protected]. We give priority attention to emails about responsible gaming.

Detailed requests

Family and close ones

Talk openly with a family member or a trusted friend. Support from loved ones often opens the door to professional help.

Emotional support

Professional counselling

Do not hesitate to see a mental health specialist or counsellor. Gambling-related addiction is a recognised condition and effective treatment is available.

Expert support

Support groups

Sharing experiences with others who face the same difficulties can be helpful. Various mental health organisations in Bangladesh offer this kind of support.

Community

puji 9's commitment

Our commitment to responsible gaming goes beyond words. We actively work to create an environment where every player can stay safe and informed.

  • Strict verification process to prevent registration by anyone under 21.
  • Clear 21+ age requirement stated in all marketing materials.
  • Proactive contact with players when suspicious behaviour is detected.
  • Self-exclusion requests are acted on promptly.
  • SSL encryption and secure data management to protect player privacy.
  • 24/7 support team always available in Bangla and English.
  • Bonus and promotion terms and conditions published in plain language.

Safe gaming tips

Always remember that outcomes in betting and casino games are entirely random and not predetermined. Past wins or losses do not determine future results.

Decide before you play how much you can afford to spend, and never go beyond that limit under any circumstances. Never bet money whose loss would cause problems in your daily life.

Remember — betting is not a way to relieve stress. Avoid playing when you are angry, sad, or frustrated. Play with a clear head and a mindset focused on entertainment.

In accordance with our Privacy Policy, your self-exclusion or limit-setting information is completely confidential and is not shared with any third party.

Responsible gaming FAQ

Contact puji 9's 24/7 live chat or email [email protected] and let us know you want to activate self-exclusion. Our team will process your request promptly. During self-exclusion, no login or betting will be possible.

Yes, a deposit limit takes effect as soon as it is set. However, a request to increase the limit takes some time to process — this is intentional, to prevent limits from being raised on an impulse.

Use a strong password and do not share it with anyone. Always log out at the end of a session. Keep a screen lock enabled on your mobile device. If you want to keep a child or teenager away from your device, you can use parental control software on the device.

Your account balance remains safe during a voluntary break or self-exclusion period. To withdraw funds during a break, contact our support team — the process is usually completed within 5–30 minutes.

Absolutely. When you contact us via live chat or email, your information is kept completely confidential. Requests for self-exclusion or limit-setting are handled with full discretion.

Counselling services are available at hospitals and clinics in Bangladesh that provide mental health care. You can contact a mental health specialist or counsellor you know. Our support team is also ready to point you in the right direction.

No. To join puji 9, you must be 21 years of age or older. Not 18 — 21 is our minimum age requirement. If any inconsistency is found during age verification, the account will be closed immediately.

More useful information

Terms and Conditions

All terms covering membership, bonuses, and use of services.

Privacy Policy

How your information is stored and kept secure.

FAQ

Answers to common questions about accounts, payments, bonuses, and more.

About Us

An introduction to puji 9's goals, values, and services.